Service


OUR SERVICES


1. Logo Customization

First of all, you just need to send us your Logo Image Files via E-mail – pointing out where you want your Logo to be placed and choosing between the following styles:


a. Printing (either on the legs or on the temple) – With a Professional Engraving Machine, we mark your Logo Image on a steel plate then pad-print it to your preferred place!


b. Laser-marking (on the lenses) – By using a special Laser-Marking Technique, we’re able to carve your Logo on the lenses while still keeping them pristine – all handled with a High-Quality Professional Care!


NOTE: The necessary amount for a Customization Order is 60 pieces or more!

2. Package Offers
You should keep an eye out for our Packages – protecting your Sunglasses with a cool-looking case for such a price is a total catch! You can choose between 3 types of Packages, as shown below:


a. Paper Box with Cover (Black/White) – US$ 2 per package

b. Metal Box (Black/White) – US$ 3 per package

c. Folded Metal Box with Leather Cover (Black) – US$ 2.5 per package





3. Full Inspection Fee (Free of charge or Optional)

We’ve got you covered: Right before Shipment, our experienced Quality Control Team rechecks the quality of EVERY piece ordered – individually! This will not apply for Products in Clearance Sales or under High Discounts. For those Products, if you want an Extra Quality Control recheck before Shipment, there’s an extra Inspection Fee of US$ 0.15 per piece.

4. Delivery & Shipping Methods
For Standard Orders, we can send the order for delivery within 2 business days after Payment Confirmation.
For Logo Customization Orders, we’ll need an extra 5 business days for the whole process.
Normally, your go-to method is TNT Express Shipping – so the Estimated Time for Deliveries usually ranges from 3 to 7 days.


Asia: 3-5 days

Oceania: 4-6 days

Europe: 4-6 days

America: 5-7 days

Africa: 10-15 days


For smaller orders, with no specific time frame required – and just in case you prefer a cheaper option: Please contact us to change your method to EMS. The Expected Delivery Times for this method mostly range from 15 to 30 days:


Asia: 15-20 days

Oceania: 25-30 days

Europe: 25-30 days

America: 30-35 days

Africa: 50-60 days

5. Customer Service Support
If you can’t find what you’re looking for or need any further Assistance, our Customer Support Team is always there for you – 24 hours a day, 7 days a week!
For immediate enquiries, don’t hesitate to contact our Online Live Chat – available from UTC 0:30 AM – 10:00 AM.
**Outside those business hours, please feel free to send us an e-mail to:
service@glassesol.com

**If you’re interested in exploring a Partnership opportunity, send us an email to:
partner@glassesol.com


SHOPPING FAQS – Available Discounts!

1. Is there any Discount available for Large Orders?

Absolutely! The more pieces you order, the higher your Discount will be! If you’re interested in purchasing more than 600 pieces per colour, please contact & send a Quote Request to our Sales Department at service@glassesol.com with the following information:


- The Product(s) you’re interested in;

- The exact quantity for each Product you want to order;

- Your desired time frame/deadline;

- Any Special Packing Instructions, e.g. Logo Customization on cloth or case;

After that, our Sales Department will send you a quotation with the new stock price. Please remember: We offer volume discounts according to the size of your order.


PAYMENT FAQS – Payment Methods, Invoices & Tracking Orders!

1. What Payment Methods do you accept?

PayPal is our go-to method! PayPal is a secure and trustworthy Payment Processing Service, ideal for anyone who wants to make Online Purchases. It can be used to purchase items by Credit Card (Visa, MasterCard, Discover and American Express), Debit Card, or E-Check – without sharing your Card Information, as it is securely encrypted through PayPal's server – limiting the risk of unauthorized use or access!


2. After completing my Payment, can I change my Billing or Shipping Information?

Once you’ve placed your order, you should NOT change your Billing or Shipping Address Information. If you want to make some changes (maybe update your old Information), please contact our Customer Service Department at service@glassesol.com ASAP, while your Order is still being processed! If your Package has not been dispatched yet, we’ll be able to change it on time and ship it to the new address you provide. However: If your Package has already been sent in the meanwhile, we won’t be able to change your Shipping Information.


3. Can you provide an Invoice for my Order?

Yes, we can! Once we’ve received your order, and payment has been cleared, please contact our Customer Service Department at service@glassesol.com with your Invoice Request. Your Invoice will then be sent via E-mail.


4. Does the Product pricing already include the Shipping Costs?

The Product price does NOT include the Shipping Costs. Our Online Ordering System will generate a Shipping Quote for your Order.



5. How can I track my Order?

Once your Order gets processed by our system, we will provide you its Tracking Number – so you can Check and Track your Order on the website of the Delivery Company you previously selected!

 

6. If my items are detained by Customs, who is responsible for clearance?

If your items are detained by Customs, the original buyer is requested to handle its clearance. But of course, we will always try our best to assist you and facilitate the process by providing the necessary documents for Customs Clearance.

 

7. After Payment Clearance, how long do I have to wait until my Order is sent?

Our usual handling time is 2 business days. This means your Order will generally be sent out within 2 business days after payment has been cleared. Besides that, if you want some Logo Customization as well, we’ll need an extra 5 business days for the whole process.



AFTER SALES FAQS – Cancellation/Withdrawal & Returns!

1. How can I cancel my Order, Before and After Payment?

a. Cancellation BEFORE Payment:

If you still haven’t paid for your Order, then there’s no need to contact us about a cancellation – as we do NOT process orders before Payment has been cleared.

 

b. Withdrawing an Order AFTER Payment:

- If you’ve already paid for your Order and wish to cancel it, please contact our Customer Service Department at service@glassesol.com as soon as possible!
If you’re not sure of any issues related to your Order or you just wish to change it, please contact our Customer Service Department and put your Order ON HOLD while you make your decision. This will then suspend the Packaging Process until you confirm us about the changes.


- If your Package has already been dispatched, then we are NOT able to cancel or change the order.


- If you wish to cancel an existing Order because you are ADDING other Products, there’s no need to cancel the entire order. Simply contact out Customer Service Department at service@glassesol.com and we’ll process your newly Updated Order – and there’s usually NO Additional Fee attached for this!


- If your Order is still in an early Processing Stage, generally it’s possible to change or cancel it – you can ask for a Normal Refund, but we can also provide it as a Credit for Future Orders.

 

2. How can I return Purchased Items to Glassesol.com?

Usually, we do NOT accept Returns due to the very high Shipping Costs.
For any inquiries in that regard, please contact our Customer Service Department at
service@glassesol.com for further discussion, while providing the following Information:

 

a. Your Original #Order Number;

b. The Issue you are having with your Product(s);

c. Clear Photographs and explicit Details that can show and explain the Problem;

d. Your Shipping Address and Phone Number (with your Country’s Dialing Code).

 

PLEASE NOTE: We will only accept Returns or send Partial Refunds if the issue exists and is indeed previously confirmed with us. We are UNABLE to process any Returned Items which have been sent back to us without any prior Agreement. This process can only be initiated within 2 calendar days after receiving your Items.

 

Glassesol.com is always committed to process and deliver your Order as swiftly as possible to the selected Transport Agency. Nevertheless, Glassesol.com cannot be held responsible:
a. For Damages resulting from bad Transporting or Transport Malfunctioning – especially for reasons such as Industrial Actions, Traffic Congestion and, in general, any other typical reason of that sector that can originate delays, product loss or theft;
b. For Technical Issues with accidental causes or any other kind that may prevent the normal use of the Online Service;
c. For when the Website is Offline for Maintenance purposes or any other reasons that may prevent the user to access the Online Service.

Glassesol.com will always use every available means to provide you the process of Selection, Payment and Shipment of your desired Product(s). However, Glassesol.com refuses responsibility for any Third Party issues, fortuitous circumstances or force majeure situations.